Refund and Cancellation Policy

Perfour E.A.S. is the legal entity established in the Republic of Paraguay, tax ID (RUC) 80165063-1, that provides the Perfour platform and applies this Refund and Cancellation Policy.

This policy applies to software subscriptions, monthly or annual plans, implementation, training, migration, integrations, and other professional services purchased from Perfour.

If a commercial proposal or service order includes specific cancellation or refund terms, those terms will prevail over this policy.

Commercial demos do not create charges unless expressly agreed otherwise. If Perfour offers a free trial, the scope, duration, and conditions will be informed before activation.

When a trial ends, access may be suspended unless the customer purchases a paid plan.

Subscriptions are billed in advance according to the purchased cycle. The customer may request cancellation to avoid future renewals according to Perfour's stated deadlines and channels.

Cancellation normally takes effect at the end of the already billed period, unless otherwise agreed in writing or required by applicable law.

Perfour may approve refunds or credits when there is a duplicate charge, verified billing error, unauthorized charge, inability to provision the contracted service, or express commercial agreement.

A 14-day satisfaction guarantee applies only when it was clearly offered for the eligible paid plan at checkout or in an official Perfour commercial communication. When applicable, the customer may request a refund within 14 calendar days of the first payment. It may be limited to the first payment and exclude renewals, prior free-trial users, suspended accounts, misuse, and customized enterprise contracts, as stated in the offer.

When applicable, the refund will be processed through the same payment method used or through a credit note, depending on operational availability and applicable rules.

Unless required by law or agreed otherwise in writing, already consumed periods, partial months, already delivered professional services, implementation hours, completed training, custom work, executed migrations, and third-party costs are not refundable.

Discounts, promotions, or commercial credits cannot be exchanged for cash unless Perfour approves it in writing.

To request a refund, the customer must contact soporte@perfour.app with the account email, organization, charge date, amount, reason, and available proof of payment. Legal questions may be sent to legal@perfour.app.

We recommend submitting requests within 15 calendar days after the disputed charge to facilitate review.

Before initiating a chargeback, we ask customers to contact Perfour so we can review the case and resolve billing errors directly.

Unjustified chargebacks may result in temporary service suspension while the payment is investigated.

Perfour may update this policy to reflect commercial, operational, or legal changes. The version published on the website will be effective from the date indicated.

For cancellation or refund questions, contact legal@perfour.app.