Visual guide

Resolve a quality nonconformity

Document a response to a nonconformity created by a failed item and resolve it before continuing the check.

5 minutes

Step by step

Follow each step on screen

01
Open NC beside the NOT OK item. The check cannot close while the nonconformity remains open.
02
Review its detail, Open status and severity.
03
Read the description and prepare a response describing the work performed.
04
Enter a concrete response in the field.
05
Select Save response.
06
Select Resolve once the corrective action is documented.
07
Review the confirmation with the response and confirm Resolve.
08
Verify that the detail says Resolved and retains the response.
09
Return to the check. The resolved NC no longer blocks closing, but the failed item still needs a new check to become OK.
10
In Quality control > Nonconformities, verify the row is shown as Closed.